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Refunds/Cancellations
Refunds/Cancellations
At Bonum Dry Fruits, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward refund policy:
Eligibility for Refunds:
- You must initiate the return within 7 days of receiving your order.
- The product must be unopened, unused, and in its original packaging.
- You must provide proof of purchase (order confirmation or receipt).
Process for Returns:
- Contact our customer service team at bonumdryfruits@gmail.com to initiate the return process.
- Provide your order details and reason for the return.
- Our customer service team will guide you through the return process and provide you with a return shipping address.
Return Shipping:
- Return shipping costs are the responsibility of the customer.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Inspection and Refund Approval:
- Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria.
- We will notify you of the approval or rejection of your refund within 2-3 business days of receiving the returned product.
Refund Processing:
- If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment.
- Please note that it may take some time for the refund to appear in your account, depending on your bank or credit card issuer.
Cancellation Policy
We understand that sometimes you may need to cancel an order. Please review our cancellation policy below:
- Order Cancellation: You may cancel your order within 24 hours of placing it by contacting our customer service team at bonumdryfruit@gmail.com.
- Refund for Canceled Orders: If you cancel your order within the allowed timeframe, we will process a full refund to your original method of payment. The refund will be processed within 4-5 business days of receiving your cancellation request.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: bonumdryfruit@gmail.com
- Phone: +91 9818 111 770
- Address: 1076/8, Gandhi gali, Fatehpuri, Delhi-110006
Thank you for choosing Boonum Dry Fruits. We appreciate your trust and are committed to providing a secure and enjoyable shopping experience. dry fruits shop near me